Manuel

Hi Andre Linde, generally, yes, but they would only if they have had account management / sales experience (carried a quota).

Would you be willing to broker an intro? I am interested. mharnisch@topserv.info

Thx! Do you know anyone there?

Can’t happen soon enought TBH… the hubris is still rampant right now.

My view: Differentiate the KPIs between those that you intend to use for variable attainment versus “stretch” or “tracking” metrics. $10k isn’t a ton, so tying that to all those metrics would be really tedious to track anyways

my meta-feedback, these are a lot of KPIs, I would generally try to boil it down to a few things you are actually looking to influence (i.e. renewals, expansions, CSQLs / referrals) and define those as outcome metrics and separately a set of indicators you are tracking globally (CSAT, NPS, efficiency, SLA, etc.).

Left some comments in the doc Kimberly Sanderson

I’d take dreaming about work over no work right now.

I did a 2 year agreement with them that included a modest Y2 price increase. I am pretty sure they are still willing to do those and even longer with built-in growth.