In-App Banners for Bugs: Is We Apologize Effective?

Yay IMHO

yay but wording should depend on the severity of the issue

What if I'm not sorry? 😆

YOLO

"I'm glad you're inconvenienced, actually"

I'd like to see it

It feels insincere, but I don't know how I can sound sincere on a banner, because, well, it's a banner

yeah that's the thing right!

Maybe I'm more "yay > it depends"

it depends with a bias towards yay? How are we saying that these days 💀

“We recognize something went wrong here, we’ll work to improve this experience”

rather than "we’ll work" I would say "we are working"

I tend to say "We're sorry for the trouble this is causing" combined with "We're working to get this resolved." - since it feels less stuffy/less like a canned response line.

Huge Nay, sounds so distant and robotic to me!

Nothing grates on me more than that phrase. I hate it so much. It's so canned, insincere, and dismissive. I like Manuel's better, with Fernando's edit. Look up apology structures -- say what's really happening, then say what you're really doing