How Wingspan Uses Claude and Intercom to Build an Effective QA System Without Extra Tools

As Fin improves, QA quietly becomes a bigger problem. Your team is no longer handling easy tickets, just the messy ones. That changes how you need to think about quality. Had a great chat with Thomas Hils (Head of Support at Wingspan) on how he’s using Claude + Intercom to build a QA system that actually works (without buying another tool). Worth a watch if you’re experimenting with AI for QA in support