I think a lot of teams are approaching AI in support backwards. We expect Fin (or any support AI agent) to perform well…...
I think a lot of teams are approaching AI in support backwards. We expect Fin (or any support AI agent) to perform well… without giving it the processes it needs. This episode with Thomas Hils shows a much better approach:
QA → identifies gaps
Docs → get improved automatically
Fin → benefits from both
It’s a really practical loop that I don’t see many teams using yet. https://youtu.be/GiNY-nSwlDY
