Shoutout to MD for Inspiring Insights at Elevate CX NYC

I want to give a big shoutout to md for his excellent presentation at Elevate CX NYC! I took so much away from the event that if I tried to list it all, you’d be sick of hearing me talk — assuming that hasn’t already happened. 😄 Matt’s presentation, in particular, was full of perspective resets I really needed. One idea especially stuck with me because it was completely new: “If you work with your mind, relax with your hands.” I had never thought about it that way. I’ve always treated unwinding as a mental shift — painting, embroidery, crafting, or even building the most elaborate block tower possible before Wreck-It Ronin shows up. I always felt better afterward, but it didn’t click that the real benefit wasn’t just “focusing on something that wasn't work," it was engaging a different part of myself. I’ve been trying to be more intentional about this lately, and it’s already making it so much easier to truly wind down. I also just feel a little more... whole in a way.