Is The Register a Legitimate Publication? Analysis and Insights

ian · 2025-02-21T01:43:06.073Z

I genuinely can't figure out if this is a legitimate publication

Is The Register a Legitimate Publication? Analysis and Insights | ElevateCX

Conor Pendergrast
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It is legit
Conor Pendergrast
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And HP is the same company that DRMs their ink to force you to buy HP ink that is, what, four times the cost of non-DRM ink
Manuel
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<sarcasm>brilliant, diabolical, but brilliant</sarcasm>
ian
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gonna set up my company's number so when you call its just a recording of a bunch of c list television stars calling you names. it'll cost like five grand on cameo to build a backlog. and I'll still be providing a more positive customer experience than hp
Conor Pendergrast
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I could do that for you for $50 via chatGPT
ian
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probably best that the ivr just provides instructions on how to do that with chatgpt for the customer to handle themselves
😂3
Conor Pendergrast
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"Please google this phone number, guess at the customer's name and then roast them like you're the villain on Drag Race"
😅1
colinflanigan
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Devil's advocate: can we just ask all companies to do this simultaneously and form a united-front against phone support? (I am kidding, but I also have a massive bias against phone support because I hate it)
colinflanigan
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I'll call the five families and see if it can be arranged. But it's going to be about an hour on hold before I get to someone.
ian
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if I've resorted to calling your company it's because I've run out of options
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colinflanigan
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While I'm at it, I'll ask if we can all cancel our social media presences (marketing included) as well
ian
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but who will we say "silence, brands" at
Hannah Ehrlich
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What I need is a software that 1) magically discerns you have attempted to use our help center, contact us by email, and have submitted a ticket, and 2) you were not given the correct answer through one of those portals. Then, as if clouds opening, the phone number is revealed.
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Hannah Ehrlich
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https://arstechnica.com/gadgets/2025/02/misguided-hp-customer-support-approach-included-forced-15-minute-call-wait-times/ That was fast!
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ian
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the thing is, if I call you as a last resort I need the person who answers to be the most capable person I've ever talked to. I need it to be someone who justifies all the work I've done failing to solve it myself
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19 comments