Klarna's AI Claims: A Critical Perspective on Support Efficiency

·

Idk if anyone was around for my thread (I think with Steph Lundberg) about how Klarna's "We scaled crazy big with AI and don't need to hire support anymore" press releases were doing major bullshit with numbers. All I have to say is, I feel vindicated: https://x.com/GergelyOrosz/status/1892196257608687842

2

😆2

🙀2

70 comments

· Sorted by Oldest

Steph Lundberg
·
·
WHO COULD HAVE SEEN THIS COMING
9
Steph Lundberg
·
·
Epiphany my ass
Ashley
·
·
these people
birdcar
·
·
Steph Lundberg IF ONLY SOMEONE SAID "HEY THE RANDOMLY GENERATING WORD MACHINE THAT REGULARLY GETS ~15%+ OF STUFF WRONG IS BAD AT A JOB THAT REQUIRES NUANCED AND PRECISE INFORMATION"
👏2
Steph Lundberg
·
·
More like a desperate, regret-soaked breakdown
Steph Lundberg
·
·
He’s so excited to remember where the fucking money comes from
1
Conor Pendergrast
·
·
Wasn't that the same PR that said that 20% annual employee turnover is absolutely normal?
birdcar
·
·
Yup
Steph Lundberg
·
·
No idea, but they were the guys who said that the AI just happened to replace the exact number of people they laid off
💯1
Ashley
·
·
serendipity
Steph Lundberg
·
·
HE’S SO EXCITED TO TRY TO SAVE HIS BUSINESS
😂1
Steph Lundberg
·
·
I have to echo Ashley
Steph Lundberg
·
·
These fucking people
Ashley
·
·
the wild fucking nerve
birdcar
·
·
Turns out, you can't just run a business on product engineering and have to, ya know, actually give a shit about your customers at some point in a way that costs you money