Seeking Guest for Podcast on Transforming Bad Work Cultures | ElevateCX

Kristi Ernst Thompson
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Ooh such an interesting topic! I imagine finding a company that has successfully changed their culture is a rare find — I hope you find someone to chat with! That would be a fascinating conversation. If you can’t find this and decide to shift to talking with someone who has seen lots of bad at other companies and then later experienced good at a different company, my teammate Melanie has been in support for decades, and she said you’re welcome to reach out melanie@helpscout.com 🙂
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Priscilla Brooke
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Thanks, Kristi! I may have to reach out to get her on the schedule either way!
Sarah Betts
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Oh man, this would be such a great episode. I'm in progress on this and I think I'm making progress but I'm certainly not at "get on a pod and chat about it" yet
Priscilla Brooke
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Best of luck to you Sarah Betts! We should find something else to chat about if you’re up for it!
Sarah Betts
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I would love that!
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Kristi Ernst Thompson
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GO SARAH GOOOO
Sarah Betts
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Kristi, you are the bestest cheerleader a girl could ask for
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ian
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what if you ultimately failed 🙈
Sarah Betts
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IAN, That's exactly why I don't want to talk about it yet. It's like saying a wish out loud. Also, isn't it kinda scary to talk about what you're doing in a pre-$10m company? Like, it's gonna change in a week anyway so just keep moving everything but yer mouth, y'know? just me?
ian
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well I meant that I did this for years and made a lot of progress and then ultimately failed because huge corporations are self-healing, and reversion to the mean is a greater force than Ian's Ability To Hype People Up not casting doubts on you specifically!!! but glad to do double duty with any sentence
ian
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I had a data set showing that 90 day retention was >200% better and that 90 day retention remained throughout the customer lifecycle (~2 years of data!!!!) but Q3 layoffs look so good on an investor deck
Sarah Betts
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lol that too. But hey, great news! the AI bubble will pop and my company won't exist anymore. Which will free me up to live my life as a potato. #DreamsReallyDoComeTrue
ian
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I feel like we should all arrange parties in our towns for when the AI bubble ultimately pops
Sarah Betts
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HELL YES
Sarah Betts
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Should we have bubble tea?

Seeking Guest for Podcast on Transforming Bad Work Cultures | ElevateCX