Seeking Guest for Podcast on Transforming Bad Work Cultures

Priscilla Brooke · 2025-10-28T18:49:16.675Z

Hey! I am looking for a very specific type of guest for an upcoming Happy to Help episode. I figured I would throw it out here and see if anyone has a suggestion! Recently, I have been thinking a lot about bad work environments. Specifically support teams in companies that don't value support, human connection, and investing in CX in general. I would love to talk with someone who joined a team that was not healthy and successfully working with leadership to transform the culture to one that cares about customers, invests in the health of their employees, and understands the value of human support. Have you done that or know of someone who did? I am not looking for metrics as much as culture/value shifts. Also, if you are interested in guesting on the pod (with a different topic), let me know!

Seeking Guest for Podcast on Transforming Bad Work Cultures | ElevateCX

Kristi Ernst Thompson
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Ooh such an interesting topic! I imagine finding a company that has successfully changed their culture is a rare find — I hope you find someone to chat with! That would be a fascinating conversation. If you can’t find this and decide to shift to talking with someone who has seen lots of bad at other companies and then later experienced good at a different company, my teammate Melanie has been in support for decades, and she said you’re welcome to reach out melanie@helpscout.com 🙂
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Priscilla Brooke
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Thanks, Kristi! I may have to reach out to get her on the schedule either way!
Sarah Betts
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Oh man, this would be such a great episode. I'm in progress on this and I think I'm making progress but I'm certainly not at "get on a pod and chat about it" yet
Priscilla Brooke
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Best of luck to you Sarah Betts! We should find something else to chat about if you’re up for it!
Sarah Betts
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I would love that!
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Kristi Ernst Thompson
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GO SARAH GOOOO
Sarah Betts
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Kristi, you are the bestest cheerleader a girl could ask for
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ian
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what if you ultimately failed 🙈
Sarah Betts
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IAN, That's exactly why I don't want to talk about it yet. It's like saying a wish out loud. Also, isn't it kinda scary to talk about what you're doing in a pre-$10m company? Like, it's gonna change in a week anyway so just keep moving everything but yer mouth, y'know? just me?
ian
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well I meant that I did this for years and made a lot of progress and then ultimately failed because huge corporations are self-healing, and reversion to the mean is a greater force than Ian's Ability To Hype People Up not casting doubts on you specifically!!! but glad to do double duty with any sentence
ian
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I had a data set showing that 90 day retention was >200% better and that 90 day retention remained throughout the customer lifecycle (~2 years of data!!!!) but Q3 layoffs look so good on an investor deck
Sarah Betts
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lol that too. But hey, great news! the AI bubble will pop and my company won't exist anymore. Which will free me up to live my life as a potato. #DreamsReallyDoComeTrue
ian
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I feel like we should all arrange parties in our towns for when the AI bubble ultimately pops
Sarah Betts
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HELL YES
Sarah Betts
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Should we have bubble tea?

34 comments