February Updates: Upcoming Events, Masterclasses, and Community Support

🌍 If you were at our absolutely banger London event this past fall, make sure you join 🔒[private feed] so you will be in the know for our upcoming London event this summer! More details to follow....

🤑 We're still working on plans for a fall event, and trying to raise enough sponsor funds to make this event free to as many CX leaders as we can. How can you help? If you know of event venues or spaces you think may be a good fit for us, let me know! We are looking at Chicago, SoCal, and Scottsdale for potential 2025 events.

💡 We're taking a new direction with our masterclasses this year and doing a mix of live and pre-recorded events. Have some hot takes to share? DM me or leave a note in the 🔒[private feed] channel that you'd like to be a guest or host one of these events! We're open to any topics related to CX, the industry at large, tips/tricks/trends, or general education for the CX leader toolbox.

🗳️ Let's take a poll in the thread: What do you think your typical budget for CX education/conferences will be this year? As we work to adjust to the looming economic struggles, is there room to pay a smaller amount for tickets, or should we continue to try to make our events free for CX leaders? Would you consider paying a fee to be a part of ElevateCX if it meant events were free for the year?

🥺 This has been a rough start to the year, whether you're in the USA, Canada (we're sorry), Mexico (we're sorry!) over on The Continent, across timezones, or deep in the sea (👾). I want everyone to remember you have support here, especially because our work on the front lines and the exposure to more and more human tension makes us susceptible to emotional and social burnout. That customer who's pissed you off today isn't really the reason you're so wound up, and your polices aren't the real reason that customer is an ass, right? So utilize the community we have here, the endless empathy and understanding we all try to bring to the table, and join 🔒[private feed] and 🔒[private feed] and the newly minted 🔒[private feed] to unload as needed. In moderation, even typing out your frustrations can help you expel the annoyance into the ether and move on from it.